Shelby Watch Co. – Refunds & Warranty

Effective Date: May 30, 2025

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@shelbywatchco.ca. Returns should be sent to the following address:

87 John Street, Barrie, Ontario, L4N 2K6

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at support@shelbywatchco.ca.

Please note: We cannot accept returns on gift cards or final sale items.
Shipping fees and duties are non-refundable.

Pre-Order Return Policy

All pre-orders can be canceled for a full refund prior to shipping. Once the pre-order item has shipped, it falls under the Shelby Watch Co. 30-day return policy.

Damages

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get the item you want is to return the one you have and, once the return is accepted, make a separate purchase for the new item.

Two-Year Limited Warranty

Shelby Watch Co. offers a standard two-year limited warranty (from date of delivery), non-transferable, covering manufacturing defects.

This warranty covers defects resulting from faulty materials or workmanship during normal and reasonable use. It does not cover:

Damages from unauthorized repairs, work, or modifications
Scratches on the case or bracelet resulting from regular wear and tear
Damage resulting from negligence, misuse, or accidents
Water damage if the watch is submerged beyond its rating
Water damage if the crown was left open
Failure to service the watch at recommended intervals
Any condition not resulting from a defect in materials or workmanship

When applicable, Shelby Watch Co. will replace the internal movement for ease and speed of service. The previous movement may be repaired and inserted into another case to be sold as a refurbished product at a discounted price.

To initiate a warranty claim, please email support@shelbywatchco.ca with your original order confirmation number.

Repairs & Servicing

Repairs outside of warranty can be quoted on a case-by-case basis. Regular servicing of the watch is recommended to keep it fully operational. Service includes:

Cleaning and lubrication of the movement
Replacement of seals and gaskets
Water resistance testing
Regulation of the movement to +/- 10 seconds

With recommended servicing every 5 years, a Shelby watch is designed and intended to last a lifetime.

To request a repair estimate or service appointment, please contact support@shelbywatchco.ca.