Effective Date: May 11, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it in and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@shelbywatchco.ca. Returns should be sent to the following address:
87 John Street, Barrie, Ontario, L4N 2K6
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at support@shelbywatchco.ca.
Please note: We cannot accept returns on gift cards or final sale items.
Original shipping fees and duties are non-refundable. Failure to follow our specific international shipping and customs instructions may result in a deduction of duties/taxes from your reimbursement.
All pre-orders can be canceled for a full refund prior to shipping. Once the pre-order item has shipped, it falls under the Shelby Watch Co. 30-day return policy.
Please inspect your order immediately. If your item is non-functional or damaged out of the box, contact support@shelbywatchco.ca within 48 hours.
For confirmed DOA cases:
Note: Failure to follow our specific international shipping and customs instructions may result in a refusal of the shipment or a deduction of duties/taxes from your reimbursement.
The fastest way to ensure you get the item you want is to return the one you have and, once the return is accepted, make a separate purchase for the new item.
Shelby Watch Co. offers a standard two-year limited warranty from the date of purchase, or the shipping date for pre-orders. This warranty is non-transferable and covers manufacturing defects.
This warranty covers defects resulting from faulty materials or workmanship during normal and reasonable use. It does not cover:
To initiate a warranty claim, please visit shelbywatchco.ca/warranty with your original order confirmation number.
We will review your submission and provide a conditional approval via email. This includes your Return Merchandise Authorization (RMA) number and our shipping information. Approval is pending a final physical inspection.
International customers must follow our specific customs declaration instructions provided with your RMA. Shelby Watch Co. reserves the right to refuse any shipment that incurs customs duties or taxes due to incorrect labeling by the sender.
The customer pays to ship the watch to:
87 John Street, Barrie, Ontario, L4N 2K6
Please send a photo of the shipping receipt to support@shelbywatchco.ca. If your warranty claim is approved, we will reimburse your inbound shipping up to $40CAD via PayPal or original payment method.
Once received, we inspect the watch.
If Approved: We repair and ship it back at our expense. When applicable, Shelby Watch Co. will replace the internal movement for ease and speed of service. The previous movement may be repaired and inserted into another case to be sold as a refurbished product at a discounted price.
If Refused: If the issue is due to misuse, we will provide a repair estimate and return shipping quote. You may choose to proceed with the repair, have the watch returned “as-is” (customer pays shipping), or remit the watch to us for parts/refurbishment.
Items left at our facility without a decision or payment for more than 60 days after a quote is issued will be considered abandoned property.
Repairs outside of warranty can be quoted on a case-by-case basis. Regular servicing of the watch is recommended to keep it fully operational. Service includes:
With recommended servicing every 5 years, a Shelby watch is designed and intended to last a lifetime.
To request a repair estimate or service appointment, please contact support@shelbywatchco.ca.
